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Heidi Klum Reveals New Twist In “Project Runway” Season 11 Sneak Peek

Monday, December 31, 2012



She just dropped a MAJOR bombshell!


A teaser for the upcoming eleventh season of Project Runway was just released, and host Heidi Klum shocked the sixteen contestants by announcing that this time around, for the first time ever, they will be competing in teams, not as individuals. Needless to say, the hopefuls were less than pleased at the prospect of collaborating on designs to win challenges!


The German stunner and fellow judge Nina Garcia will be returning to their roles on the show, but designer Michael Kors will be replaced by fashion mogul Zac Posen due to scheduling issues. MK will, however, return to the judging table as a guest for the season finale!


There’s a lot at stake for all the inevitable blood, sweat, and tears! The victor will get $100,000 from L’Oreal Paris to start his/her own line, a fashion spread in Marie Claire magazine, a 2013 Lexus GS 350, and a $50,000 package from HP and Intel. As if that wasn’t sweet enough, the lucky designer will also sell an exclusive collection at Lord & Taylor.


Designers, start your engines!

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01.17.13 | Malik

As a person who has been on both sides of this on MMOs (customer rsveice was my door into the industry, but i had been playing mmos before that), you are absolutely right.  Automated systems, canned responses, poor systems that don’t let you reply to emails, multi-day waits and automatic closing of tickets, all stink from a customer’s point of view.  And yea, you take it out on the company because it does reflect badly on them.  They aren’t taking the time to properly handle your situation.Now, from the other side.  Let me say that a) very few companies even think about their support systems until near the end, b) very few people at these companies have any actual experience in customer support, c) the ones who do often have the experience aren’t the ones making the decisions (from a technical standpoint or a financial one), d) the support staff is often overworked, understaffed, and overwhelmed by the sheer volume of tickets.  Most are being paid low wages and are learning the game(s) and the system at the same time as they are attempting to help people.Some, like Earth & Beyond, aren’t even located in the country they are supporting the game to.  Yes, E&B had an Indian support staff.  Go EA!Whats the solution?  Companies (developers and publishers) need to realize that a real support system isn’t something you can throw together overnight.  You can’t just throw bodies at it either.  You have to approach it like other industries do, getting real software solutions, getting real training for your people, establishing good ratios for volume to man-hours worked, and a focus from the top-down (management down to the bottom run employee) on serving your customers.Afterall, with an online game as soon as you release it you are no longer JUST a game development company, you are now a rsveice provider and you had better begin acting like one.RE: Your example.  Setting up a ticket reply system to accept emailed responses isn’t hard.  I’ve worked at companies that did it, I’ve had tickets open with companies that did it (APC being the most recent).  Just requires someone to take the initiative and set it up, or have management tell them to do it that way.  Stinks you had that sort of issue.RE: Canned responses.  These are, unfortunately, needed.  But, you could do something like have the CSR add a little to each one.  At the very least,  have a great weekend!  and type their name would be better than nothing.One final thing I always like is follow-up surveys.  A random sampling of tickets get emailed N number of days after their ticket is closed asking for feedback on their issue is a good way to catch some of these unhappy customers and potentially try to address it on the backend.

01.19.13 | online colleges

Sometimes,This type of twist make the show more interesting.
la fixie

02.11.13 | .(JavaScript must be enabled to view this email address)

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